Refund Policy

The refund accruing to Virkauf DMC Customer shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation of the reservation. All refunds shall be processed subject to processing of refunds by the respective service provider.

Virkauf DMC acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers.

Please note convenience fee charged at the time of booking will not be refundable.

What are the cancellation/amendment charges?

Cancellation and/or amendment of services are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant service provider in accordance with such relevant hotel or excursion cancellation/refund policy. Prior to booking services, you must acquaint yourself with the relevant hotel or transporter cancellation/refund policy with respect to the ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant service provider shall be to your account. Except to the extent stated in the individual service provider terms and conditions or otherwise applicable to specific services booked/issued, cancellation fee are payable.

The customer must read individual services specific terms and conditions in order to find out if the service proposed to be booked/purchased is subject to any additional cancellation fee or charge and Virkauf DMC assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact Virkauf DMC for refunds and the service provider will route the refund for your services booked on the website, through Virkauf DMC .

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the Hotel, Trains and other services. Refund would be through cheque, wire transfer, Bank remittance or demand draft.

In case you avail the website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Virkauf DMC would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.